Last updated: 26 August 2026
Security & Payments
RouteZA is designed primarily as a travel research and referral platform. Where a traveller completes a booking on an independent provider's website, the provider processes the booking and payment under its own security and payment environment.
Payment-card information
RouteZA does not intentionally request or store full payment-card details for transactions completed through external booking or referral providers. Do not send card numbers, CVVs, banking passwords or one-time PINs to RouteZA by email or WhatsApp.
Booking-provider security
Before paying, verify the provider, website address, booking details and final amount. Payment authentication, card acceptance, refunds and transaction security for an external booking are controlled by that provider and its payment processors.
Website security
We use reasonable safeguards appropriate to the website and information handled, but no website or transmission method can be guaranteed completely secure. Suspected website-security issues may be reported to Customer Support.
Fraud awareness
RouteZA will not ask you to disclose a banking password, card PIN or one-time password through ordinary support communications. Treat unexpected requests for sensitive credentials or payment to an unverified account as suspicious.
Contact
support@flightmateza.co.za · +27 66 442 2313 · WhatsApp +27 66 442 2313 · 0D Dennis Road, Lone Hill, Sandton, Gauteng, 2062, South Africa.